Privacy Policy

Overview

primehex is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

• Account & Order Data: Name, email, shipping address, billing address, and order history.
• Payment Data: Processed by our PCI-DSS-compliant payment processor. We do not store full card numbers.
• Usage Data: IP address, browser type, and pages visited — collected via cookies and analytics.
• Communications: Messages you send via email or contact forms.

How We Use Your Information

We use your information to process orders, respond to inquiries, send transactional emails, and improve our services. We send marketing emails only if you have opted in — you may unsubscribe at any time.

Sharing of Information

We do not sell, rent, or trade your personal information. We share data only with service providers necessary to operate our business: payment processors, shipping carriers, and analytics providers (using anonymized data).

Your Rights

• GDPR (EU/EEA residents): Right to access, rectify, erase, restrict processing, and data portability.
• CCPA (California residents): Right to know what data we collect, the right to delete, and the right to opt out of sale (we do not sell personal data).

To exercise any of these rights, contact us at our support email. We will respond within 30 days.

Cookies

We use essential cookies for site operation and analytics cookies to understand usage. You may control non-essential cookies through your browser settings.

Changes to This Policy

Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance.